| STEP |
WHO |
WHEN |
INFO
TO USE |
WHAT
TO DO |
RESULT |
| 1 |
Any Manager (or any
Team Member working with a Manager) |
Upon determining the
need for formal corrective or preventive action (see list of CAR categories below) |
Own
observation and any evidence deemed appropriate |
E-mail request for
CAR to President; include actions already taken and as appropriate,
Job Order , Customer and TOP ID. Attach supporting documentation deemed
appropriate. Do not use the CAR system as a means of immediately fixing a problem:
make any immediate correction of problem through formal procedures. |
CAR requested |
| 2 |
President |
Upon Receiving CAR
request |
CAR; list of CAR
categories (below); own judgment |
Verify that any
immediate problem correction is proceeding properly, determine if CAR is appropriate
for the case at hand; if not, handle request at own discretion; otherwise, assign a CAR ID
(CAR category-slash-DSN or CAR category-slash-date-dash-letter, such as
Q.2000-10-31-A). Determine who is the best person to perform the corrective /
preventative action procedures and e-mail the CAR and the assignment to that person with
the due date stated. |
Car returned or
accepted and entered into
CAR Control File; e-mailed to appropriate
person(s) |
|
CAR Categories |
|
1st letter of CAR-ID |
Type
of CAR |
Notes |
A |
Internal Audit |
See TOP-IAUDT |
C |
Customer
Complaint |
See
TOP-CUSTC |
E |
External
Audit |
External
audit finding. |
H |
Safety
or Environmental Hazard |
From
Safety Committee, Environmental Coordinator or subsequent to an injury or spill. |
Q |
Quality
System |
For
violation and/or failure of quality system. |
S |
"IDEAS" |
See
TOP-IDEAS |
T |
Adverse
Trend |
This type
may come from analysis or from observation of trends among CARs. |
V |
Vendor
(supplier/subcontractor) |
For any
adverse trend related to a supplier or subcontractor. |
X |
Management
initiative |
Any CAR
may be elevated to this category at management discretion. |
|
2nd letter of CAR-ID |
Type
of CAR |
Notes |
|
Lower case of any letter listed above |
Secondary CAR category |
Where there are multiple categories relevant to a CAR, the
lower-case second letter can be used to indicate the secondary category. This
categorization might be added well into the life of the CAR. For example, if a customer
complaint CAR C/9999-999 proved to be caused by a subcontractor’s error, its ID could
be extended to become CAR Cv/9999-999. |
p (lower case) |
Preventive
Action |
The use
of a lowercase "p" signifies an issue being addressed is
"Preventive" rather than "Corrective" |
|
| 3 |
Person receiving CAR
assignment |
Upon receiving CAR
e-mail from President |
CAR; own judgment;
other data deemed appropriate |
Read CAR assignment
carefully to understand exactly what is being assigned; within that assignment take
whatever action is needed to gain an understanding of the cause of nonconformities
relating to product, process and quality system, and recording the results of the
investigation; determine the corrective action needed to eliminate the cause of
nonconformities; apply controls to ensure that corrective action is taken and that it is
effective; use appropriate sources of information such as processes and work operations
which affect product quality, concessions, audit results, quality records, service reports
and customer complaints to detect, analyze and eliminate potential causes of
nonconformities; determine the steps needed to deal with any problems requiring preventive
action; initiation of preventive action and application of controls to ensure that it is
effective; e-mail results of assignment to President for effectiveness review (if help is
needed at any time with assignment, e-mail President for assistance or reassignment of
corrective/preventive action analysis). |
Corrective and
preventive actions; results of CAR e-mailed to President for effectiveness review |
| 4 |
President |
Frequently (typically
once a week) |
Open order file of
CARs from CAR Control File |
Send reminders via
e-mail to any person delinquent in completing their CAR assignment; extend due date as
deem appropriate; reassign CAR as deem appropriate. |
Unnecessary delay of
CAR prevented |
| 5 |
President |
Upon receipt of reply
to a CAR assignment |
CAR; own judgment |
If deem further work
is needed on the CAR, determine who is the best person to perform the
corrective/preventative action procedures and e-mail the CAR and the assignment with due
date to that person, saving a copy of the e-mail in CAR Control File; when CAR appears to
be completed, verify that the root cause of the nonconformities has been
clearly identified in the text with yellow highlight, verify that corrective
action to eliminate or prevent occurrence has been adequately
performed and clearly identified in the text with blue highlight (plus
green highlight for a formal plan of action, if included), place in CAR
e-mail in a CAR review e-mail folder to allow time for effectiveness of
action to be properly reviewed; monthly, review CARS awaiting long-term effectiveness review after long-term
effectiveness has been determined, note within the CAR e-mail and save the CAR
e-mail as "closed" in CAR Control File; if deemed appropriate, notify person who
originally requested the CAR of its disposition. |
CAR
pursued to effective completion; history maintained in CAR Control File |
