| STEP |
WHO |
WHEN |
INFO TO
USE |
WHAT TO
DO |
RESULT |
| 1 |
Any Manager (or any Team Member working with
a Manager) |
Upon determining the need for formal
corrective or preventive action (see list of CAR
categories below) |
Own observation and any evidence deemed
appropriate |
E-mail request for CAR to President; include
actions already taken and as appropriate,
Job
Order, Customer and TOP ID. Attach
supporting documentation deemed appropriate. Do not
use the CAR system as a means of immediately fixing a
problem: make any immediate correction of problem
through formal procedures. |
CAR requested |
| 2 |
President |
Upon Receiving CAR request |
CAR; list of CAR categories (below); own
judgment |
Verify that any immediate problem correction
is proceeding properly, determine if CAR is
appropriate for the case at hand; if not, handle
request at own discretion; otherwise, assign a CAR ID
(CAR category-slash-DSN or CAR
category-slash-date-dash-letter, such as
Q.2000-10-31-A). Determine who is the best person to
perform the corrective / preventative action
procedures and e-mail the CAR and the assignment to
that person with the due date
stated. |
Car returned or accepted and entered
into CAR Control
File; e-mailed to appropriate
person(s) |
|
CAR
Categories
|
|
1st letter of
CAR-ID
|
Type of CAR |
Notes |
|
A
|
Internal Audit |
See TOP-IAUDT |
|
C
|
Customer Complaint |
See TOP-CUSTC |
|
E
|
External Audit |
External audit
finding. |
|
H
|
Safety or Environmental
Hazard |
From Safety Committee, Environmental
Coordinator or subsequent to an injury or
spill. |
|
Q
|
Quality System |
For violation and/or failure of quality
system. |
|
S
|
"IDEAS" |
See TOP-IDEAS |
|
T
|
Adverse Trend |
This type may come from analysis or from
observation of trends among CARs. |
|
V
|
Vendor
(supplier/subcontractor) |
For any adverse trend related to a
supplier or subcontractor. |
|
X
|
Management
initiative |
Any CAR may be elevated to this category
at management discretion. |
|
2nd letter of
CAR-ID
|
Type of CAR |
Notes |
| Lower case of any letter listed
above |
Secondary CAR
category |
Where there are multiple categories
relevant to a CAR, the lower-case second letter can
be used to indicate the secondary category. This
categorization might be added well into the life of
the CAR. For example, if a customer complaint CAR
C/9999-999 proved to be caused by a
subcontractor’s error, its ID could be
extended to become CAR
Cv/9999-999.
|
|
p (lower case)
|
Preventive Action |
The use of a lowercase
"p" signifies an issue being
addressed is "Preventive" rather than
"Corrective" |
| 3 |
Person receiving CAR
assignment |
Upon receiving CAR e-mail from
President |
CAR; own judgment; other data deemed
appropriate |
Read CAR assignment carefully to understand
exactly what is being assigned; within that
assignment take whatever action is needed to gain an
understanding of the cause of nonconformities
relating to product, process and quality system, and
recording the results of the investigation; determine
the corrective action needed to eliminate the cause
of nonconformities; apply controls to ensure that
corrective action is taken and that it is effective;
use appropriate sources of information such as
processes and work operations which affect product
quality, concessions, audit results, quality records,
service reports and customer complaints to detect,
analyze and eliminate potential causes of
nonconformities; determine the steps needed to deal
with any problems requiring preventive action;
initiation of preventive action and application of
controls to ensure that it is effective; e-mail
results of assignment to President for effectiveness
review (if help is needed at any time with
assignment, e-mail President for assistance or
reassignment of corrective/preventive action
analysis). |
Corrective and preventive actions; results of
CAR e-mailed to President for effectiveness
review |
| 4 |
President |
Frequently (typically once a
week) |
Open order file of CARs from
CAR Control
File |
Send reminders via e-mail to any person
delinquent in completing their CAR assignment; extend
due date as deem appropriate; reassign CAR as deem
appropriate. |
Unnecessary delay of CAR
prevented |
| 5 |
President |
Upon receipt of reply to a CAR
assignment |
CAR; own judgment |
If deem further work is needed on the CAR,
determine who is the best person to perform the
corrective/preventative action procedures and e-mail
the CAR and the assignment with due date to that
person, saving a copy of the e-mail in
CAR Control File;
when CAR appears to be completed, verify that the
root cause of the nonconformities has been clearly
identified in the text with yellow highlight, verify
that corrective action to eliminate or prevent
occurrence has been adequately performed and clearly
identified in the text with blue highlight (plus
green highlight for a formal plan of action, if
included), place in CAR e-mail in a CAR review e-mail
folder to allow time for effectiveness of action to
be properly reviewed; monthly, review CARS awaiting
long-term effectiveness review after long-term
effectiveness has been determined, note within the
CAR e-mail and save the CAR e-mail as
"closed" in CAR
Control File; if deemed appropriate,
notify person who originally requested the CAR of its
disposition. |
CAR pursued to effective completion; history
maintained in CAR Control
File |
