|
STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Anyone receiving
Concession/Change Order from customer |
Upon receiving
Concession/Change Order |
Customer
Concession/Change Order |
Take
Concession/Change Order; if not written; notify Customer Service Rep. |
Customer Service
Rep notified of Concession/Change Order |
| 2 |
Customer Service
Rep. |
Upon receiving
Concession/Change Order |
Customer
Concession/Change Order |
Email
Concession/Change Order including Sales Order number, PO number, date,
description of Concession/Change Order, who initiated and who accepted the
Concession/Change Order; use Job Order to determine progress of job; notify
via email to the Production
Control Manager, Materials Manager, Sales Operations Manager, QA Manager, QC
Supervisors, Machining Manager (if required), and Engineer assigned to
customer to take immediate action; place notes as deemed necessary in Sales
Orders and Job Orders and place both on hold. |
Concession/Change Order information distributed; copy filed in Customer PO
file; notifications made to key personnel of changes; Sales Orders and Job
Orders placed on hold |
3 |
Production Control Manager |
Upon receiving
Concession/Change Order |
Customer
Concession/Change Order notification |
Verify the quantity
and delivery date is feasible; notify Customer Service
Rep of any changes. |
Delivery date and
quantity verified; Customer Service Rep notified of
any changes |
| 4 |
Customer Service Rep. |
Upon receiving Concession/Change
Order information |
Customer change
order and Concession/ Change Order E-mail |
Review
Concession/Change Order; expand on step 2 as deem necessary; ensure that any
negotiation needed with the customer is completed; back-track
TOP-ORDER
(especially regarding issuance of parts reclassification via e-mail)
TOP-JSTRT,
TOP-PSCHD ,
TOP-POSTP ,
TOP-SUBCO , TOP-FINIS and
especially TOP-QCTRL
;
ENSURE THAT ALL AFFECTED BY THE CHANGE ORDER ARE NOTIFIED; ENSURE ALL
DOCUMENTS AND PROCESS CHANGES NEEDED IN EACH AREA ARE COMPLETED; file with
Concession/Change Order in
Customer PO file. |
All necessary changes made
throughout organization, including documents, purchase orders, work orders and computer
records; Concession/Change Order information completed |
| 5 |
Any team member
notified of Concession/Change Order |
As notified by Customer Service Rep. |
Verbal (or email)
notification from Customer Service Rep. |
Check all documents and processes
potentially affected and modify accordingly; notify suppliers about any work or purchase
order affected by change; notify Sales of any costs to be incurred because of change;
notify Customer Service Manager when all aspects of change have been completed. |
Details of change made in each
affected department |
6 |
Customer Service Rep. |
Upon receiving completed
Concession/Change Order |
Customer Concession/Change
Order; parts reclassification via email (if any) |
Review
Concession/Change Order and parts reclassification (if any), verify that all
necessary steps appear to have been taken; file with Concession/Change Order in Customer PO file. |
Customer
Concession/Change Order, and parts reclassification via *e-mail (if any) verified, printed
and filed |
