|
STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| CUSTOMER
SUPPLIED RAW METAL |
| a1 |
Materials Manager |
Upon learning that a customer
wishes to supply raw metal |
Customer request; Customer Grade Codes in
S:\Purchasing\customer grade codes.xls |
Coordinate with Customer Service Representative
to verify with customer exactly what requirements are to be placed on Trinity
Forge with regard to the material (e.g., chemical specifications may be waived or special
reporting may be required); be sure customer has been set up as an approved supplier per
TOP-SAPVL; enter purchase orders per
TOP-PURCH; update Jobs info; assign
the customer part number using the Customer Grade Code
S:\Purchasing\customer grade codes.xls;
place any customer heat codes that need to be stamped on the parts into the
notes in the Router. |
Customer-supplied raw material
handled through same systems governing vendor-supplied material; any lost, damaged or
unsuitable materials reported to customer; any disposal per their instructions, a record
to customer file and QA Manager’s file
|
| a2 |
Steelyard Leadman |
Upon receipt of material |
Delivery
Ticket; paperwork of delivered
material |
Tag the material with bundle ID (per TOP-RECRM)
* if
any material lost, damaged, or unsuitable for use, place in non-conformance area and tag
with reason for non-conformance (per TOP-RMNON);
notify Customer Service Manager |
Customer supplied material
tagged for unique identification; non-conforming material tagged |
| a3 |
Customer Service
Representative |
If notified of material
non-conformance |
Notification of Material Non-conformance |
Notify
customer and request disposition; after customer has given
disposition, request disposal of defective material as directed by customer,
and send memo to customer file and QA Manager’s file, giving date, customer
ID, name of customer, representative notified, quantities and details
(attach copy of any paperwork) |
Customer notified if raw
material is unsuitable; disposition is given by customer. |
| CUSTOMER-SUPPLIED
CONTAINERS |
| b1 |
Customer Service Rep |
Upon learning that a customer
wishes to supply own containers |
Customer request |
Coordinate with customer and
Shipping Leadman to determine types and quantities of containers, how they will be shipped
back, and any special controls placed on them. |
Arrangements made for dealing
with customer-supplied containers |
| b2 |
Post Forge
Supervisor |
As customer-supplied containers
come in |
Bill
of Lading, etc. |
If any containers are lost,
damaged or unsuitable for use, notify customer (possibly via Customer Service Manager),
dispose of any defective containers as directed by customer |
Any lost, damaged or unsuitable
containers reported to customer, any disposal per their instructions |
| CUSTOMER
SUPPLIED TOOLING |
| c1 |
Machining Manager |
Upon learning that a
customer has furnished tooling |
Delivery paperwork
for tooling |
Upon receipt visually inspect
tooling furnished by customer for damage and missing or loose parts;
preserve and store until ready for use; notify the Metrology Assistant
via email or phone of tooling to be placed into the calibration system. |
Tooling received, inspected,
preserved and ready to be placed into calibration |
| c2 |
Metrologist or
Metrology Assistant |
Receiving
notification of customer supplied tooling |
Email or phone
notification |
Process customer supplied
tooling and place into the calibration system per
TOP-GAGES |
Tooling placed into calibration
system |
| OTHER CUSTOMER
SUPPLIED MATERIALS |
| d1 |
Anyone (typically Sales Dept.) |
Upon learning that a customer
wishes to supply other raw material (such as forgings or castings for machining) |
Customer request |
Coordinate with Materials Manager
to verify with customer exactly what requirements are to be placed on Trinity
Forge with regard to the material (e.g., chemical specifications may be waived or special
reporting may be required); tag the material with the customer’s name and any other
information required by the customer and any information that may aid Trinity Forge in its
identification; submit any needed changes per
TOP-TPSMM;
be sure customer has been set up as an approved supplier per TOP-SAPVL; notify appropriate receiving personnel as designated by
a Customer Service Representative;
update Jobs info in M2M; * if any material lost, damaged, or unsuitable for use,
notify customer, dispose of defective material as directed by customer, and send
memo to customer file and QA Manager’s file, giving date, customer ID, name of
customer, representative notified, quantities and details (attach copy of any paperwork)
|
Other raw materials handled per
Materials Manager instructions; any lost, damaged, or unsuitable materials reported to
customer; any disposal per their instructions, a record to customer file and QA Manager’s file |
| d2 |
Machining Manager |
Upon learning a
die has been damaged or mis-machined |
Production floor
traveler, CNC program or cast report |
Co-ordinate with
Die Sinking/Tooling Supervisor or Engineering to re-cut and re-machine the die;
after correcting problem put a memo in the Customer PO File stating date and
type of corrections made; notify customer (possibly via Customer Service
Manager) if the problem is not fully corrected. |
Damaged dies
reworked with damage noted in Customer PO file; customer notified if damage
not fully corrected. |
| d3 |
Customer Service Rep |
As paperwork for customer
supplied raw material is received (such as forgings and castings) |
Paperwork showing
receipt of raw materials |
Assign a
Job Order to
the customer supplied raw material;
Enter raw material under the assigned M2M part number
for customer supplied material. |
Onsite customer supplied raw
material tracked in M2M |
| d4 |
Shipping
Leadman; Post Forge Leadman |
Typically quarterly |
M2M |
Visually verify count and condition of onsite customer supplied materials (such as forgings
and castings) ; notify Customer Service Rep
of
any discrepancies via email; make updates in M2M |
Customer supplied
raw material inventoried; part condition verified; info relayed to Customer Service Rep |
| d5 |
Customer Service Rep |
Upon receiving
inventory update |
Inventory info
from email |
Update
M2M; notify customer of any discrepancies in
product count or condition |
M2M updated;
customer notified of any discrepancies |
|
*Enter into inventory records a cost of $0, and still
account for the pounds of raw metal provided by the customer in the inventory system. |
