|
STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| CUSTOMER
SUPPLIED RAW METAL |
| a1 |
Materials Manager |
Upon learning that a customer wishes to
supply raw metal |
Customer request; Customer Grade Codes in S:\Purchasing\customer grade
codes.xls |
Coordinate with Customer Service
Representative to verify with customer exactly what
requirements are to be placed on Trinity Forge with
regard to the material (e.g., chemical specifications
may be waived or special reporting may be required);
be sure customer has been set up as an approved
supplier per TOP-SAPVL;
enter purchase orders per TOP-PURCH; update Jobs
info;assign the customer part number using
the Customer Grade Codes S:\Purchasing\customer grade
codes.xls; place any customer heat codes that need to be
stamped on the parts into the notes in the
Router. |
Customer-supplied raw material handled
through same systems governing vendor-supplied
material; any lost, damaged or unsuitable materials
reported to customer; any disposal per their
instructions, a record to customer file and QA
Manager’s file |
| a2 |
Steelyard
Leadman |
Upon receipt
of material |
Delivery Ticket; paperwork of delivered
material |
Tag the
material with bundle ID (per TOP-RECRM) * if any material lost,
damaged, or unsuitable for use, place in
non-conformance area and tag with reason for
non-conformance (per TOP-RMNON); notify Customer Service
Manager |
Customer
supplied material tagged for unique identification;
non-conforming material tagged |
| a3 |
Customer
Service Representative |
If notified
of material non-conformance |
Notification
of Material Non-conformance |
Notify
customer and request disposition; after customer has
given disposition, request disposal of defective
material as directed by customer, and send memo to
customer file and QA Manager’s file, giving
date, customer ID, name of customer, representative
notified, quantities and details (attach copy of any
paperwork) |
Customer
notified if raw material is unsuitable; disposition
is given by customer. |
| CUSTOMER-SUPPLIED CONTAINERS |
| b1 |
Customer
Service Rep |
Upon
learning that a customer wishes to supply own
containers |
Customer
request |
Coordinate
with customer and Shipping Leadman to
determine types and quantities of containers, how
they will be shipped back, and any special controls
placed on them. |
Arrangements
made for dealing with customer-supplied
containers |
| b2 |
Post Forge
Supervisor |
As
customer-supplied containers come
in |
Bill of
Lading, etc. |
If any
containers are lost, damaged or unsuitable for use,
notify customer (possibly via Customer Service
Manager), dispose of any defective containers as
directed by customer |
Any lost,
damaged or unsuitable containers reported to
customer, any disposal per their
instructions |
| CUSTOMER
SUPPLIED TOOLING |
| c1 |
Machining Manager |
Upon learning that a customer has furnished
tooling |
Delivery paperwork for tooling |
Upon receipt
visually inspect tooling furnished by customer for
damage and missing or loose parts; preserve and store
until ready for use; notify the Calibrations Clerk
via email or phone of tooling to be placed into the
calibration system. |
Tooling
received, inspected, preserved and ready to be placed
into calibration |
| c2 |
Calibrations
Clerk |
Receiving notification of customer supplied
tooling |
Email or phone notification |
Process
customer supplied tooling and place into the
calibration system per TOP-GAGES |
Tooling
placed into calibration system |
| OTHER
CUSTOMER SUPPLIED MATERIALS |
| d1 |
Anyone (typically Sales
Dept.) |
Upon learning that a customer wishes to
supply other raw material (such as forgings or
castings for machining) |
Customer request |
Coordinate with Materials Manager to verify with
customer exactly what requirements are to be placed
on Trinity Forge with regard to the material (e.g.,
chemical specifications may be waived or special
reporting may be required); tag the material with the
customer’s name and any other information
required by the customer and any information that may
aid Trinity Forge in its identification; submit any
needed changes per TOP-TPSMM; be
sure customer has been set up as an approved supplier
perTOP-SAPVL;
notify appropriate receiving personnel as designated
by a Customer Service Representative; update Jobs
info in M2M; * if any material lost, damaged, or
unsuitable for use, notify customer, dispose of
defective material as directed by customer, and send
memo to customer file and QA Manager’s file,
giving date, customer ID, name of customer,
representative notified, quantities and details
(attach copy of any
paperwork) |
Other raw materials handled per Materials
Manager instructions; any lost, damaged, or
unsuitable materials reported to customer; any
disposal per their instructions, a record to customer
file and QA Manager’s file |
| d2 |
Machining Manager |
Upon learning a die has been damaged or
mis-machined |
Production Traveler CNC program or cast
report |
Coordinate with Die Sinking/Tooling
Supervisor or Engineering to re-cut and re-machine
the die; after correcting problem put a memo in the
Customer PO File
stating date and type of corrections made; notify
customer (possibly via Customer Service Manager) if
the problem is not fully
corrected. |
Damaged dies reworked with damage noted in
Customer PO File;
customer notified if damage not fully
corrected. |
| d3 |
Customer Service Rep |
As paperwork for customer supplied raw
material is received (such as forgings and
castings) |
Paperwork showing receipt of raw
materials |
Assign a Job
Order to the customer supplied raw
material;
Enter raw material under the assigned M2M part number
for customer supplied
material. |
Onsite customer supplied raw material tracked
in M2M |
| d4 |
Shipping Leadman; Post Forge
Leadman |
Typically quarterly |
M2M |
Visually verify count and condition of onsite
customer supplied materials (such as forgings and
castings) ; notify Customer Service Rep of any
discrepancies via email; make updates in
M2M |
Customer supplied raw material inventoried;
part condition verified; info relayed to Customer
Service Rep |
| d5 |
Customer Service Rep |
Upon receiving inventory
update |
Inventory info from email |
Update M2M; notify customer of any
discrepancies in product count or
condition |
M2M updated; customer notified of any
discrepancies |
|
*Enter into inventory records a
cost of $0, and still account for the pounds of raw
metal provided by the customer in the inventory
system.
|
