|
STEP
|
WHO
|
WHEN
|
INFO TO USE
|
WHAT TO DO
|
RESULTS
|
| 1 |
Anyone |
Upon receiving customer request for a die
change |
Customer request, customer
prints |
Forward information to Customer Service Rep and
copy Vice President Sales |
Sales department aware of die
change. |
| 2 |
Customer Service Rep |
Upon receiving customer request for a die
change |
Customer request, customer
prints |
Initiate a quote (see TOP-QUOTE);
place Sales Order(s) on HOLD; forward to
*Engineer. |
Quote initiated and forwarded to Engineer; open
orders put on hold |
| 3 |
Engineer |
Upon receiving quote blue copy |
Quote blue copy, prints, customer
info |
Review quote and note if a die change will be
required, finish quote per TOP-QUOTE; forward to VP-Sales |
Quote complete, potential die change noted and
forwarded to VP-Sales |
| 4 |
VP-Sales or Customer Service
Rep |
Upon receiving quote blue copy |
Quote blue copy, prints, customer
info |
Get customer
approval (obtain their PO) to
proceed with die
change; enter Sales Order for die
change. |
Customer approval to proceed; die change
started |
| 5 |
Engineer |
Upon receiving a request to make a die
change |
Customer PO; Engineering file |
Decide if existing drawing needs to be revised or
if a new drawing is needed; initiate TOP-PRINT in either case; if pattern or
tracing model needs to be created or revised, have
work done and approved per TOP-PATRN and TOP-MODEL; as soon as possible, prepare or
revise any affected die layout, die drawings or
machine prints (all per TOP-PRINT; if deemed
appropriate, solicit die sinker quotations and
initiate sinking of dies per TOP-SINKR; estimate any change to material
size and such, and immediately update steel size
change in BOM and Router; notify Engineering
Assistant to enter Job Order for Die and/or Tooling
change. |
Forging, die and machine drawings created or
revised as needed (approved with prints distributed
as part of TOP-PRINT; approved pattern and/or model
created or revised as needed; die sinker quotations
and follow- through as needed; die change completed;
Job Order for die and/or tooling initiated; material
changes updated with explanation in BOMs and
Routers. |
| 6 |
Engineering Assistant |
Upon receiving notification from an Engineer of
the need to create a Job Order |
Info from Engineer, customer print, Customer
PO |
Create Tooling Job Order per Engineer's
instructions; have casts made and approved per
TOP-CASTS. |
Job Order created; casts
approved |
