|
STEP |
WHO |
WHEN |
INFO TO
USE |
WHAT TO
DO |
RESULTS |
| 1 |
Any team member (usually from Customer Service
Department) |
Upon receiving an urgent request to ship product
before all test results have been
reported |
Customer's request, customer's
specifications |
Notify QA Manager or Shipping/Post-Forge Supervisor of customer's
request. |
QA Manager or Shipping/Post-Forge Supervisor made aware of urgent
need |
| 2 |
QA Manager |
Upon being made aware of urgent
need |
Customer's request, TPS, customer's
specifications |
Reach an agreement with the customer as to how
the product can be identified so that they can be
recalled if the results of testing show the product
to be defective. |
Identification system in the event of a recall
established and documented; team members notified of
how the product should be
identified |
| 3 |
Customer
Service |
Upon Receipt
of Email notification |
E-mail
notification |
Record
this on a Concession/Change
Order document that includes the Job Order, PO number, date,
description of concession or change, who initiated
and who accepted the concession or change; enter note
on the order, including all information on the
electronic Concession/Change Order
Document. |
Description of the concession or change, who
initiated and who accepted the concession or change
recorded on the Concession/Change Order
document |
| 4 |
Affected team members from step
2 |
Upon being notified of identification
requirements |
Notification from QA Manager or Shipping/Post-Forge Supervisor; Production
Schedule |
Take necessary steps to identify the product
according to electronic Concession/Change Order
Document and report back to Customer Service Manager
when completed. |
Product identifiable in the event they must be
recalled and communication loop
closed |
