| STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Any team member (usually from
Customer Service Department) |
Upon receiving an urgent request
to ship product before all test results have been reported |
Customer's request, customer's specifications |
Notify QA Manager or
Shipping/Post-Forge Supervisor of customer's request. |
QA Manager or
Shipping/Post-Forge Supervisor
made aware of urgent need |
| 2 |
QA Manager |
Upon being made aware of urgent
need |
Customer's request, TPS,
customer's specifications |
Reach an agreement with the
customer as to how the product can be identified so that they can be recalled if the
results of testing show the product to be defective. |
Identification system in the
event of a recall established and documented; team members notified of how the product
should be identified |
| 3 |
Customer Service |
Upon Receipt of Email
notification |
E-mail notification |
Record
this on a Concession/Change Order
document
that includes the Job Order, PO
number, date, description of concession or change, who initiated and who accepted the
concession or change; enter note on the order, including all information on
the electronic Concession/ Change Order Document. |
Description of the concession or change, who initiated
and who accepted the concession or change recorded on the Concession/Change Order
document |
| 4 |
Affected team members from step
2 |
Upon being notified of
identification requirements |
Notification from QA Manager or
Shipping/Post-Forge Supervisor; Production Schedule |
Take necessary steps to identify
the product according to electronic Concession/Change Order Document and report back to Customer
Service Manager when completed. |
Product identifiable in the
event they must be recalled and communication loop closed |
