|
STEP |
WHO |
WHEN |
INFO TO
USE |
WHAT TO
DO |
RESULTS |
|
1 |
Any team member |
Whenever an idea arises that may help quality,
safety, customer service, productivity,
profitability, or morale |
Own thoughts |
Submit idea for with suggestion to IDEAs Clerk
directly, via any manager or supervisor, or via the
outbox in the receptionist or crib attendant area
(your name may be omitted for
complaints) |
Suggestion submitted |
| 2 |
IDEAs
Clerk |
Upon
receiving IDEA form |
IDEA
form |
Review IDEA;
determine if IDEA has merit (with assistance from
other managers or supervisors as needed); if IDEA has
merit, enter IDEA into spreadsheet; blocking out name
and employee number, scan IDEA into shared directory;
forward scanned document via e-mail to manager,
supervisor, or employee deemed appropriate, advising
to determine if IDEA has merit, (if not already done)
and what actions are planned to implement IDEA; if
IDEA does not have merit, return IDEA to submitter
with explanation of rejection -- please note do not
process more than two IDEAs per
day |
IDEA
anonymously submitted for review and determination if
has merit; bottleneck prevented |
| 3 |
Manager,
Supervisor, or employee who receives IDEA for
review |
Upon
receiving IDEA and notification via e-mail from IDEAs
Clerk |
IDEAs form;
own knowledge; input from others as
needed |
Review IDEA,
obtaining additional or clarification as needed via
IDEAs Clerk; forward determination whether IDEA has
merit and what steps to be taken next via e-mail to
President, copying IDEAs Clerk |
IDEA
reviewed and determined if has merit; President
notified, and IDEAs clerk notified okay to proceed
with IDEAs award points and money |
| 4 |
IDEAs
Clerk |
Upon
notification from Manager, Supervisor or employee who
reviewed IDEA |
Email
Notification |
If
notification indicates IDEA has merit, enter award
points into IDEAs spreadsheet and, if applicable,
notify Payroll Department of monetary award to
employee. |
IDEAs points
and dollars awarded to employee, after determined
that IDEA has merit |
| 5 |
President |
IDEAs
Submitted |
Email
Notification |
Review IDEA
and recommendation from Manager, Supervisor or
employee; obtain additional input or clarification as
deemed necessary |
Second level
of validation of IDEAs performed |
| 6 |
President
and IDEAs Clerk |
Weekly |
All open
IDEAs |
Review all
open IDEAs, reminding Managers, Supervisors, or
employees of need for input if response becomes
delinquent; agree on status report to be sent to
submitter if deemed necessary |
No IDEAs
lost; submitter advised of
progress |
| 7 |
IDEAs
Clerk |
Information
obtained from Bi-weekly meeting with
President |
All open
IDEAs |
Notify
submitter of final disposition (implementation or
otherwise) via e-mail if possible; close completed
IDEAs |
Submitter
provided with feedback and final disposition of
IDEA |
| **Complaints
are handled in same manner, only no points or
monetary reward is given |
