|
STEP |
WHO |
WHEN |
INFO
TO USE |
WHAT
TO DO |
RESULTS |
| 1 |
Any team member |
Whenever an idea arises
that may help quality, safety, customer service, productivity, profitability,
or morale |
Own thoughts |
Submit idea for with suggestion
to IDEAs Clerk directly, via any manager or supervisor, or via the outbox
in the receptionist or crib attendant area (your name may be omitted for
complaints) |
Suggestion submitted |
| 2 |
IDEAs Clerk |
Upon receiving IDEA
form |
IDEA form |
Review IDEA; determine if IDEA
has merit (with assistance from other managers or supervisors as needed);
if IDEA has merit, enter IDEA into spreadsheet;
blocking out name and employee number, scan IDEA into shared directory;
forward scanned document via e-mail to manager, supervisor, or employee
deemed appropriate, advising to determine if IDEA has merit, (if not
already done) and what actions are planned to implement IDEA; if IDEA does
not have merit, return IDEA to submitter with explanation of rejection -- please note
do not process more than two IDEAs per day |
IDEA anonymously submitted for
review and determination if has merit; bottleneck prevented |
| 3 |
Manager, Supervisor,
or employee who receives IDEA for review |
Upon receiving IDEA
and notification via e-mail from IDEAs Clerk |
IDEAs form; own
knowledge; input from others as needed |
Review IDEA,
obtaining additional or clarification as needed via IDEAs Clerk; forward
determination whether IDEA has merit and what steps to be taken next via
e-mail to President, copying IDEAs Clerk |
IDEA reviewed and
determined if has merit; President notified, and IDEAs clerk notified okay
to proceed with IDEAs award points and money |
| 4 |
IDEAs Clerk |
Upon notification from Manager,
Supervisor or employee who reviewed IDEA |
Email Notification |
If notification indicates IDEA
has merit, enter
award points into IDEAs spreadsheet and, if applicable, notify Payroll
Department of monetary award to employee. |
IDEAs points and dollars awarded
to employee, after determined that IDEA has merit |
| 5 |
President |
IDEAs Submitted |
Email Notification |
Review IDEA and
recommendation from Manager, Supervisor or employee; obtain additional
input or clarification as deemed necessary |
Second level of
validation of IDEAs performed |
| 6 |
President and IDEAs
Clerk |
Weekly |
All open IDEAs |
Review all open
IDEAs, reminding Managers, Supervisors, or employees of need for input if
response becomes delinquent; agree on status report to be sent to
submitter if deemed necessary |
No IDEAs lost;
submitter advised of progress |
| 7 |
IDEAs Clerk |
Information obtained from
Bi-weekly meeting with President |
All open IDEAs |
Notify submitter of final
disposition (implementation or
otherwise) via e-mail if possible; close completed IDEAs |
Submitter provided with feedback
and final disposition of IDEA |
| **Complaints are
handled in same manner, only no points or monetary reward is given |
