| STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Anyone |
Upon receiving a Purchase Order
from a customer or prospect or upon making an internal
decision to proceed with tooling |
Purchase Order
from customer for tooling; decision to make internal set of dies; and/
or quote to customer |
Forward all information to Customer Service Representative for processing. |
Purchase Order
and information forwarded to Customer Service Representative |
| 2 |
Customer Service Representative |
Upon receiving notification from customer or
prospect of their intent to transfer dies and related tooling to Trinity
Forge from another supplier |
Previous
quotation(s) (if/when quoted) issued for the part(s) in question;
information from customer, prospect, or from Sales team members |
Enter request for quotation per TOP-QUOTE to determine the cost and time
required to adapt, modify, or replace the transferred tooling so it can be
used on Trinity Forge equipment. |
Customer/prospect is made aware up-front of cost and time required to adapt,
modify, or replace the transferred tooling |
| 3 |
Customer
Service Representative |
Upon receiving all
Purchase Order
information; decision made to proceed with tooling |
Customer Purchase Order for tooling
or internal decision to make internal set of dies and/or quote to customer |
Send notification of new die via email to VP Quality & Engineering and
Engineering Assistant; gather all pertinent info together, forward to VP Quality & Engineering. |
Notification of new die sent; information gathered and forwarded |
| 4 |
Engineering Assistant |
Upon
receiving email notification of new die |
Email notification |
Create the Item
Master for tooling and Tooling Job Order; email Customer Service
Representative. |
Item Master for tooling and Tooling Job
Order created; Customer Service Representative.
notified |
| 5 |
Customer
Service Representative |
Upon
receiving notification of tooling entered in Item Master |
Item Master, Customer PO File |
Create Sales Order for tooling with appropriate due date from Engineer
assigned to customer. |
Sales Order created |
| 6 |
VP
Quality & Engineering |
Upon receiving email of
new die and information packet from Customer Service Representative |
Information packet from Customer Service Representative; own knowledge |
Review packet for any missing
information; if
information is missing contact Customer Service Rep to retrieve; if packet
is compete assign new die to Engineer; assign a due date for the die.
|
Packet reviewed for completion; die due date set and Engineer assigned |
| 7 |
Engineer |
Upon
receiving packet from VP Quality & Engineering |
Information packet, own knowledge, instructions from VP Quality &
Engineering. |
Review packet information, model part per TOP-SOLID,
generate a raw material list for all tooling and forward to Engineering
Assistant. |
Packet reviewed, approved models created and material list created and sent
to Engineering Assistant |
| 8 |
Engineering Assistant |
Upon
receiving new die notification and material list from Engineer assigned to
customer |
New die
notification, Item Master; a list of raw material;
Engineer's instructions; own knowledge |
Generate a list of raw materials that are stocked and forward to die shop
per TOP-DSCON;
notify Materials Manager of any materials that must be purchased per TOP-DSCON; tooling created by Trinity, process per TOP-DIMKR;
tooling done by an outside vendor,
process tooling per TOP-SINKR. |
A list for inventoried materials created and forwarded to Die Shop,
non-inventoried materials ordered, dies created by Trinity or outside die
vendor |
