| STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Anyone |
Upon
receiving a Purchase Order from a customer or prospect or upon making
an internal decision to proceed with tooling |
Purchase Order from
customer for tooling; decision to make internal set of dies; and/ or
quote to customer |
Forward all
information to Customer Service Representative for processing. |
Purchase Order and
information forwarded to Customer Service Representative |
| 2 |
Customer
Service Representative |
Upon
receiving notification from customer or prospect of their intent to
transfer dies and related tooling to Trinity Forge from another supplier |
Previous quotation(s) (if/when quoted) issued for the part(s)
in question; information from customer, prospect, or from Sales team
members |
Enter request for
quotation per TOP-QUOTE
to determine the cost and time required to adapt, modify, or replace
the transferred tooling so it can be used on Trinity Forge equipment. |
Customer/prospect is made aware up-front of cost and time
required to adapt, modify, or replace the transferred tooling |
| 3 |
Customer
Service Representative |
Upon
receiving all Purchase Order information; decision made to proceed with
tooling |
Customer
Purchase Order for tooling or internal decision to make internal set of
dies and/or quote to customer |
Send
notification of new die via email to VP Quality & Engineering,
Project Coordinator, and Engineering Assistant; gather all pertinent
info together, forward to VP Quality & Engineering. |
Notification
of new die sent; information gathered and forwarded |
| 4 |
Project
Coordinator |
Upon
receiving email notification of new die |
Email
notification |
Coordinate with Engineer
assigned to project by VP Quality & Engineering; develop a timeline
for completing project; coordinate meetings with all personnel involved
in project to ensure timeline can be meet at mnimal risk.
Click here for a helpful
hint: Project Management Planning
|
Coordinated with
Engineer; developed timeline; meetings set |
| 5 |
Engineering
Assistant |
Upon
receiving email notification of new die |
Email
notification |
Create the Item Master
for tooling and Tooling Job Order; email Customer Service
Representative. |
Item Master for tooling
and Tooling Job Order created; Customer Service Representative. notified |
| 6 |
Customer
Service Representative |
Upon
receiving notification of tooling entered in Item Master |
Item
Master, Customer PO File, Customer Master |
Create
Sales Order for tooling with appropriate due date from Engineer
assigned to customer. |
Sales Order
created |
| 7 |
VP Quality
& Engineering |
Upon
receiving email of new die and information packet from Customer Service
Representative |
Information
packet from Customer Service Representative; own knowledge |
Review
packet for any missing information; if information is missing contact
Customer Service Rep to retrieve; if packet is compete assign new die
to Engineer;assign a due date for the die. |
Packet reviewed for
completion; die due date set and Engineer assigned |
| 8 |
Engineer |
Upon
receiving packet from VP Quality & Engineering |
Information
packet, own knowledge, instructions from VP Quality & Engineering. |
Review packet
information, Coordinate with Project Coordinatork on timeline: model
part per TOP-SOLID;
generate
a raw material list for all tooling and forward to Engineering
Assistant. |
Packet reviewed;
coordinated with Project Coordinator;
approved models created and material list created and sent to
Engineering Assistant |
| 9 |
Engineering
Assistant |
Upon
receiving new die notification and material list from Engineer assigned
to customer |
New die
notification, Item Master; a list of raw material; Engineer's
instructions; own knowledge |
Generate a
list of raw materials that are stocked and forward to die shop per TOP-DSCON; notify
Materials Manager of any materials that must be purchased per TOP-DSCON; tooling
created by Trinity, process per TOP-DIMKR; tooling
done by an outside vendor, process tooling per TOP-SINKR. |
A list for
inventoried materials created and forwarded to Die Shop,
non-inventoried materials ordered, dies created by Trinity or outside
die vendor |
