| 1 |
Anyone |
Upon receiving
customer print |
Print received |
Immediately pass
print to Customer Service Rep |
Print processing is
begun promptly |
| 2 |
Customer Service Rep |
Upon receiving customer print |
Customer print; Engineering file |
If same revision as shown in
computer, send to Engineering Assistant; if different revision than shown in computer, place information in
Print Review Spreadsheet; if an order was received with the print, see
TOP-ORDER |
Print
Review Spreadsheet opened; order processed per
TOP-ORDER |
|
3 |
Engineering Assistant |
Print Review Spreadsheet is updated |
Print Review Spreadsheet |
Send out the
Print Review Spreadsheet
breakdown every Tuesday, Friday and any other day where an update is
warranted. |
Print Review Spreadsheet
reminder forwarded |
| 4 |
Engineer* |
Upon receiving notification of
an update in
Print Review Spreadsheet |
Print Review Spreadsheet and any associated print;
Engineering files |
Review
indicated print revision to determine degree of change; if no previous
customer print on file; describe degree of change on
Print Review Spreadsheet; if
change does not affect our process
note in
Print Review Spreadsheet; if change requires a modification to the dies or other tooling, indicate
it on Print Review Spreadsheet to initiate Quote process per
TOP-QUOTE |
Print change reviewed;
dies info
updated if appropriate;
Print Review Spreadsheet
updated |
| 5 |
Engineer |
As needed to make formal
or revise current drawing |
Quote ticket on new die sale, die
change order or other info |
Note: Any
print update requires reviewing of all applicable prints. If existing drawing, use master CAD file from server (see TOP-CADFL) if not an existing drawing; begin a new CAD file (see TOP-CADFL); make drawing per request,
working out details internally and working with our customer to identify key
characteristics of the forging (when not already known from history);
discuss any opportunities for improvement or get any information needed from
other team members; if modification to existing drawing, add new revision
level and carefully track and initial all changes on revision block; for new
drawing (or re-draw) establish and initial title block; if using CAD,
plot/print drawing; submit drawing to another engineer for review . |
Drawing made/updated and submitted to another engineer for review;
forwarded to Engineering Assistant |
|
6 |
Engineer |
Within 48 hours of receipt of
notification of a pending
Print Review Spreadsheet
entry |
Print Review Spreadsheet
breakdown email;
Print Review Spreadsheet;
storage folder for print reviews; associated print and/or Engineering files |
Review the necessary information
to determine the required degree of change; if there will be no effect on
our process and no changes are necessary update the
Print Review Spreadsheet
accordingly; if the print is better than the existing viewer print and no
change is indicated per step 4, forward the print to the Engineering
Assistant as a replacement print; for new prints where no previous print
exist, new revisions of existing prints, or requested modifications to
existing prints update the
Print Review Spreadsheet;
forward to the Engineering Assistant. (See Step 10)
NOTE: For all prints placed in the Viewer approved folder; for indicated
modifications to the dies/tooling or machine/forge process update the
Print
Review Spreadsheet
to initiate the Quote process per
TOP-QUOTE. |
Print change reviewed; Viewer
updated; Dies info updated; Die Change Order issued when required |
|
7 |
Engineer (other than one in step
5) |
As given drawing to review |
Drawing provided by
an Engineer plus
any source documents he/she can provide |
Review for approval
another Engineer's drawing
as appropriate; if disapprove, return to that Engineer stating reservations
either verbally or marked on drawing; if approved; electronically initial revision "Appvd" block of
reviewed print; for new dies initial on "Chk'd" block of new print. |
Drawing reviewed, approved/
disapproved and returned to Engineer (who repeats step
4 if disapproved) |
| 8 |
Engineer |
Upon receiving peer-approved
drawing |
Approved drawing |
Verify that drawing is properly
approved; determine whether customer or vendor print approval is required. |
Decision as to next step |
| 10 |
Engineering Assistant |
After receiving
print from Engineer |
Updated Print
Review Spreadsheet;
Customer Info |
Send
print to customer; file papers; place copy of cover letter in
Print Follow-Up File. |
Print with cover letter to
customer; copy of cover letter to Print Follow-Up File; e-mail
to Engineering File |
| 11 |
Engineering Assistant |
Bi-weekly |
Print Follow-Up File |
Notify
VP Quality & Engineering of
customers who have not responded to approval process |
Prints not lost at customer |
| 12 |
Engineering Assistant |
Upon receiving customer response
back |
Response from customer (letter,
print, etc.); Print Follow-Up File |
E-mail customer's approval/
disapproval; file print or cover letter (if any). |
E-mail notification; any print or
cover letter to files. |
| 13 |
Engineer |
Upon receiving customer response
regarding print (dis)approval status |
Customer response, including any
print |
Notify VP-Sales if
any customer change may have pricing implications; determine next step |
Notification to
VP-Sales if needed; decision regarding next step |
| 14 |
Engineer |
IF PRINT IS DISAPPROVED BY
CUSTOMER |
Cover letter; print; customer
print, sketch, sample or specifications |
Determine degree of changes needed to print
(go back to Step 4) |
Change determined and back to Step 4 |
| 15 |
Engineer |
Customer approval of
a drawing |
Approved drawing |
Prepare CAD and
viewer files for production per TOP-CADFL; place the approved viewer
approved folder and enter the information in the print naming convention
spreadsheet; forward CAD files and approved drawings to Engineering
Assistant. |
CAD files and approved drawings to
Engineering Assistant |
| 16 |
Engineering Assistant |
Upon receiving approved drawing and Viewer File |
Approved drawing and Viewer File |
Put drawing in Engineering Print Files;
Viewer File per
TOP-CADFL and assign proper print status in
viewer. |
Approved drawing in Engineering Print File and Viewer File |