| 1 |
Anyone |
Upon receiving customer print |
Print received |
Immediately pass print to Customer Service
Rep |
Print processing is begun
promptly |
| 2 |
Customer Service Rep |
Upon receiving customer print |
Customer print; Engineering
file |
If same revision as shown in computer, send to
Engineering Assistant; if different revision than
shown in computer, place information in Print Review Spreadsheet; if an
order was received with the print, see
TOP-ORDER |
Print Review Spreadsheet opened; order processed per
TOP-ORDER |
| 3 |
Engineering Assistant |
Print Review Spreadsheet is
updated |
Print Review
Spreadsheet |
Send out the Print Review Spreadsheet breakdown every Tuesday,
Friday and any other day where an update is
warranted. |
Print Review Spreadsheet reminder
forwarded |
| 4 |
Engineer* |
Upon receiving notification of an update
in Print Review Spreadsheet |
Print Review
Spreadsheet and any associated print;
Engineering files |
Review indicated print revision to determine
degree of change; if no previous customer print on
file; describe degree of change on Print Review
Spreadsheet; if change does not affect
our process note in Print
Review Spreadsheet; if change requires a
modification to the dies or other tooling, indicate
it on Print Review Spreadsheet to initiate Quote
process per TOP-QUOTE |
Print change reviewed; dies info updated if
appropriate; Print Review Spreadsheet updated |
| 5 |
Engineer |
As needed to make formal or revise current
drawing |
Quote ticket on new die sale, die change order or
other info |
Note: Any print update requires reviewing of all
applicable prints. If existing drawing, use master
CAD file from server (see TOP-CADFL)
if not an existing drawing; begin a new
CAD file (see TOP-CADFL);
make drawing per request, working out
details internally and working with our customer to
identify key characteristics of the forging (when not
already known from history); discuss any
opportunities for improvement or get any information
needed from other team members; if modification to
existing drawing, add new revision level and
carefully track and initial all changes on revision
block; for new drawing (or re-draw) establish and
initial title block; if using CAD, plot/print
drawing; submit drawing to another engineer for
review . |
Drawing made/updated and submitted to another
engineer for review; forwarded to Engineering
Assistant |
| 6 |
Engineer |
Within 48 hours of receipt of notification of a
pending Print Review Spreadsheet entry |
Print Review Spreadsheet breakdown email; Print
Review Spreadsheet; storage folder for print reviews; associated
print and/or Engineering files |
Review the necessary information
to determine the required degree of change; if
there will be no effect on our process and no
changes are necessary update the Print Review
Spreadsheet accordingly; if the print is better than the
existing viewer print and no change is indicated
per step 4, forward the print to the Engineering
Assistant as a replacement print; for new prints
where no previous print exist, new revisions of
existing prints, or requested modifications to
existing prints update the Print Review
Spreadsheet;
forward to the Engineering Assistant. (See Step
10)
NOTE: For all prints placed in the
Viewer approved folder; for indicated modifications
to the dies/tooling or machine/forge process update
the Print Review Spreadsheet to initiate the Quote
process per TOP-QUOTE.
|
Print change reviewed; Viewer updated; Dies info
updated; Die Change Order issued when
required |
| 7 |
Engineer (other than one in step
5) |
As given drawing to review |
Drawing provided by an Engineer plus any source
documents he/she can provide |
Review for approval another Engineer's
drawing as appropriate; if disapprove, return to that
Engineer stating reservations either verbally or
marked on drawing; if approved; electronically
initial revision "Appvd" block of reviewed
print; for new dies initial on "Chk'd"
block of new print. |
Drawing reviewed, approved/ disapproved and
returned to Engineer (who repeats step 4 if
disapproved) |
| 8 |
Engineer |
Upon receiving peer-approved
drawing |
Approved drawing |
Verify that drawing is properly approved;
determine whether customer or vendor print approval
is required. |
Decision as to next step |
| 10 |
Engineering Assistant |
After receiving print from
Engineer |
Updated Print Review Spreadsheet; Customer Info |
Send print to customer; file papers; place copy
of cover letter in Print Follow-Up
File. |
Print with cover letter to customer; copy of
cover letter to Print
Follow-Up File; e-mail to Engineering
File |
| 11 |
Engineering Assistant |
Bi-weekly |
Print Follow-Up
File |
Notify VP Quality & Engineering of customers
who have not responded to approval
process |
Prints not lost at customer |
| 12 |
Engineering Assistant |
Upon receiving customer response
back |
Response from customer (letter, print, etc.);
Print Follow-Up File |
E-mail customer's approval/ disapproval; file
print or cover letter (if any). |
E-mail notification; any print or cover letter to
files. |
| 13 |
Engineer |
Upon receiving customer response regarding print
(dis)approval status |
Customer response, including any
print |
Notify VP-Sales if any customer change may have
pricing implications; determine next
step |
Notification to VP-Sales if needed; decision
regarding next step |
| 14 |
Engineer |
IF PRINT IS DISAPPROVED BY
CUSTOMER |
Cover letter; print; customer print, sketch,
sample or specifications |
Determine degree of changes needed to print (go
back to Step 4) |
Change determined and back to Step
4 |
| 15 |
Engineer |
Customer approval of a drawing |
Approved drawing |
Prepare CAD and viewer files for production per
TOP-CADFL; place the approved viewer approved folder
and enter the information in the print naming
convention spreadsheet; forward CAD files and
approved drawings to Engineering
Assistant. |
CAD files and approved drawings to Engineering
Assistant |
| 16 |
Engineering Assistant |
Upon receiving approved drawing and Viewer
File |
Approved drawing and Viewer
File |
Put drawing in Engineering Print Files; Viewer
File per TOP-CADFL
and assign proper print status in
viewer. |
Approved drawing in Engineering Print File and
Viewer File |