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TOP-PRODN: The Order Fulfillment Process

rev. 12/04/02

Trinity Forge’s “Order Fulfillment” process consists of the customer- and production-related activities necessary to fill incoming orders for forged and/or machined parts.  The initial selling then the engineering specifications and tooling for a product comprise the Product Development process (see TOP-PRDEV), which must occur prior to Order Fulfillment. Additionally, providing the resources necessary for Order Fulfillment is the Resource Management process (see TOP-RMGMT). Records maintained from Order Fulfillment feed the Review and Improvement process (see TOP-MREVU).

Below, in general order of occurrence, the Order Fulfillment activities are outlined showing the primary Trinity Operating Procedure (TOP) associated with each activity. For the details of the quality control exercised throughout these activities see TOP-QCTRL.

1.  Processing an order, including contract review, scheduling and confirmation. See TOP-ORDER.

2.  Starting a production forging job. See TOP-JSTRT.

3. Forging a production forging job. See TOP-FORGE.

4. Processing of parts after forging. See TOP-POSTP.

5. Producing a production machining job. 

6. Controlling and shipping finished product. See TOP-FINIS.

7. Providing invoices and certifications of material. See TOP-AFTSH.

8. As needed: handling problems after shipment.

There are two ways changes may be authorized for the documented processes of a production activity:

1. The document(s) driving the activity may be changed by the person(s) authorized in TOPs to do so. Temporary "red-lines" are acceptable for the documentation of a job order already in process if dated and signed by the authorized person(s).
2. A supervisor or manager with authority over a department (see ORGCH), or his/her designee, may authorize a temporary change in the way the department processes a job order, given that product specifications continue to be reliably met. Any such change must be immediately reported to the QC Inspector who is to note in the QC records who authorized the change and when, the details of the change, the reasoning for the change, and any effect the changes causes to the product.

To make a temporary change permanent, the person authorizing the temporary change is to request, per TOPs, an update of the product's production documents.

For the complete list of all TOPs within the Order Fulfillment Process, click here.