|
STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Any team member |
Upon becoming aware of any
information that leads him/her to believe that bad product may have shipped |
Any information that surfaces
which could cast doubt on the quality of product |
Immediately notify QA Manager
of
all facts |
QA Manager |
| 2 |
QA Manager |
Upon being made aware of
potential problem |
Facts provided by original source
plus any other information QA Manager deems pertinent |
Discontinue if suspicions prove
unwarranted; present to upper management* a Potential Recall
Memo; initiate CAR if not
already done per TOP-CARRR |
Halted if found groundless;
otherwise, Potential Recall Memo sent to upper management to determine immediate course of
action and CAR initiated |
| 3 |
Upper management |
Upon being notified of potential
problem with product |
Potential Recall Memo; any more
information upper management deems necessary |
Determine course of
immediate action and execute it promptly; course of action to include
immediate notification to the customer and any other interested party, such
as suppliers or regulatory agencies; record disposition on Potential
Recall Memo and return to QA Manager |
Customers and/or
interested parties notified as needed;
product recalled if necessary; replacement orders entered; Potential Recall Memo returned
to QA Manager; customer satisfaction |
| 4 |
QA Manager |
Upon return of Potential Recall
Memo |
Potential Recall Memo |
File Potential Recall Memo |
Potential Recall Memo filed in
QA Manager's file |
