|
STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Any team member |
Upon becoming aware of any information that leads
him/her to believe that bad product may have
shipped |
Any information that surfaces which could cast
doubt on the quality of product |
Immediately notify QA Manager of all
facts |
QA Manager |
| 2 |
QA Manager |
Upon being made aware of potential
problem |
Facts provided by original source plus any other
information QA Manager deems
pertinent |
Discontinue if suspicions prove unwarranted;
present to upper management* a Potential Recall
Memo; initiate CAR if not already done
per TOP-CARRR |
Halted if found groundless; otherwise, Potential
Recall Memo sent to upper management to determine
immediate course of action and CAR
initiated |
| 3 |
Upper management |
Upon being notified of potential problem with
product |
Potential Recall Memo; any more information upper
management deems necessary |
Determine course of immediate action and execute
it promptly; course of action to include immediate
notification to the customer and any other interested
party, such as suppliers or regulatory agencies;
record disposition on Potential Recall Memo and
return to QA Manager |
Customers and/or interested parties notified as
needed; product recalled if necessary; replacement
orders entered; Potential Recall Memo returned to QA
Manager; customer satisfaction |
| 4 |
QA Manager |
Upon return of Potential Recall
Memo |
Potential Recall Memo |
File Potential Recall Memo |
Potential Recall Memo filed in QA Manager's
file |
