STEP	WHO	WHEN		INFO TO USE	WHAT TO DO	RESULTS
STEPS 1 - 8 APPLY TO NONCONFORMING STEEL OR OTHER METALS TO BE FORGED OR MACHINED.
1	Steelyard Specialist or Steelyard Supervisor	Upon identifying a potential problem ("nonconformance") with steel or other metals to be forged or machined prior to its being cut		Personal observation, supplier paperwork or test results	Notify Production Supervisor or Materials Manager as soon as possible (ideally while material is still on truck); initiate RMNR (Raw Material Non-Conformance); if material must be unloaded, place it in the "Quality-Hold" bin; tag any material that is in process with a "HOLD" tag and keep the material isolated; DO NOT USE ANY QUESTIONABLE MATERIAL UNTIL ISSUES ARE RESOLVED BY THIS PROCEDURE	Questionable material on truck or isolated; management notified; Raw Material Nonconformance Report initiated
2	Hammerman, crew member, inspector or any team member	Upon identifying a potential problem ("nonconformance") with raw material during cutting, forging or inspection		Personal observation	Notify immediate supervisor or other available supervisor	Supervisor notified of potential problem ("nonconformance") with raw material
3	Supervisor	Upon notification or personal observation of potential problem ("nonconformance") with raw material		Notification from team member or personal observation	Initiate RMNR and notify Production Supervisor or Materials Buyer	RMNR initiated and Production Supervisor or Materials Manager notified of potential problem ("nonconformance") with raw material
4	Production Supervisor and Materials Manager	Upon receiving notification of questionable raw material		Verbal notification and/or RMNR	Get together and look at material; be sure it is properly isolated from any material that is approved for use; determine material disposition together (may have to forge a few pieces of the material in order to determine its suitability under the close supervision of the Production Supervisor and, if necessary QA Manager instruct ions as to proper disposition of bad parts due to nonconforming material); use any third parties as needed, including other team members, outside testing labs or the supplier. If an agreement cannot be reached, the President decides	Decision regarding raw material disposition--possible choices: material acceptable, material may be used for limited applications or after surface processing (possibly hold pending supplier concession), or material is unacceptable and must be returned
5	Production Supervisor and Materials Manager	Upon determining material is OK to use		RMNR; decision from step 4	Notify Steelyard to put material back in normal system and record decision on RMNR.	Material ready for use and decision recorded on RMNON spread sheet.
6	Materials Manager	Upon material being identified as nonconforming		RMNR; decision from step 4	Record decision on RMNR; compare this RMNR with Open & Closed RMNR file; if an adverse trend is identified, initiate a Corrective Action Report (per TOP-CARRR)	Raw Material Nonconformance Report filed in Open RMNR file; CAR if adverse trend
7	Materials Manager	While RMNR open (reviewing at least weekly)		Open RMNR	Continue negotiations with supplier regarding final disposition of nonconforming material, continuing to use Production Supervisor and other resources as needed until issue resolved; upon resolving immediate issue, add info to RMNR regarding immediate actions and route copy of RMNR to distribution list (also seeking ideas as to future actions or procedural changes to prevent similar situations); add notes regarding limitations of material to Steel info on computer	RMNR routed; Steel info up-to-date
8	Steelyard Specialist or Steelyard Supervisor	Upon material being identified as nonconforming		RMNR	If material rejected: If material still on supplier's truck, send truck back unloaded; otherwise, hold in Quality-Hold bin (or tagged in isolated area if already cut) awaiting instructions to scrap or to return material to supplier when truck is provided. If material accepted for limited application or with processing: Get any processing done then handle through normal raw material receiving procedures (TOP-RECRM), adding notes to bundle tags and ensuring similar notes are in Steel info on computer.	Steel returned or placed into quarantine and later scrapped or returned       Material back into process (possibly with limitations noted on tag and in computer)
STEPS 9 - 14 APPLY TO NONCONFORMING RAW MATERIALS "OTHER" THAN STEEL OR METALS TO BE FORGED OR MACHINED
9	Manufacturing Manager	Upon identifying a potential problem (non-conformance) with bolts, paint, springs, pins or "other" raw materials that are to be used as part of the finished product (see TOP-RECOM)	Accompanying paper work; part drawing; purchase order; material specifications		Notify the Materials Manager; initiate the Raw Material Nonconformance Report (RMNR); tag any material with a "HOLD" tag and keep it isolated; DO NOT USE ANY QUESTIONABLE MATERIAL UNTIL ISSUES ARE RESOLVED BY THIS PROCEDURE	Questionable material tagged and isolated; Materials Manager notified; RMNR initiated
10	Materials Manager	Upon being notified of potential problem (nonconformance)	Notification and/or RMNR		Look at material; be sure it is properly isolated from any material that is approved for use; determine material disposition; use any third parties as needed, including other team members, outside testing labs or the supplier; if an agreement cannot be reached, the President decides	Decision regarding raw material disposition possible choices: material acceptable, material may be used for limited applications or material is unacceptable and must be returned
11	Materials Manager	Upon determining material is okay to use	RMNR; decision from step 10		Notify the appropriate person to put the material back in normal system and record decision on RMNR	Material ready for use and decision recorded on RMNR
12	Materials Manager	Upon material being identified as non-conforming	RMNR; decision from step 10		Record decision on RMNR; compare this RMNR with Open & Closed RMNR file; if an adverse trend is identified, initiate a Corrective Action Report (per TOP-CARRR)	Raw Material Nonconformance Report filed in Open RMNR file; CAR if adverse trend
13	Materials Manager	While RMNR open (reviewing at least weekly)	Open RMNR		Continue negotiations with supplier regarding final disposition of nonconforming material, continuing to use other resources as needed until issue resolved; upon resolving immediate issue, add info to RMNR regarding immediate actions and route copy of RMNR to distribution list (also seeking ideas as to future actions or procedural changes to prevent similar situations); see that tags regarding limitations of material are put on containers	RMNR routed; material tagged with any limitations
14	Steelyard Supervisor	Upon material being identified as non-conforming	RMNR		If material is rejected, hold in isolated area while awaiting instructions to scrap or to return material (paint must be returned) to supplier (if decision is to scrap, do so per Materials Manager's instructions) If material accepted for limited application or with processing: get any processing done, then handle through normal raw material receiving procedures (TOP-RECOM), adding notes to container tags and ensuring similar notes are in the computer, getting Materials Manager's help if needed	Material returned or placed into quarantine and later scrapped or returned       Material back into process (possibly with limitations noted on tag and in computer)
STEPS 15 - 17 APPLY TO ALL MATERIALS
15	Materials Manager	If nonconforming material was customer-supplied	RMNR		Deal with customer as with any other supplier (see above) and send memo to customer file giving date, customer ID, name of customer representative notified, counts, weights and details (attach copy of all paperwork)	Nonconforming customer-supplied material issues documented
16	Materials Manager	When RMNR returns after routing	RMNR		Determine any long-term changes that may be needed (a CAR may be indicated at this point if not already done); verify that final disposition of RMNR includes effective implementation of corrective action (whether or not CAR issued); file RMNR in Closed RMNR file	RMNR to Closed RMNR file; possibly CAR issued; effectiveness of corrective action verified
17	Materials Manager	Annually (typically in December)	Open and Closed RMNR files; Steel info		Work up a comparative analysis of the various suppliers to determine relative strengths and weaknesses; review analysis with QA Manager and issue any CARs that may be indicated; save report in Closed RMNR file	Supplier performance analysis to Closed RMNR file; possibly CAR(s) issued