Go to Trinity Forge Home

Trinity Forge Team Position
TFTP-CSMG: Customer Service Manager

 REV: 02-21-02

Coaches:    President, VP-Sales, CEO

Team member's role and responsibilities:

• Provide information to customers, internal as well as external
• Provide guidance and assistance to Customer Service Reps
• Supervise order entry
• Receive and monitor customer complaints

Rookie requirements:

• High School Graduate or equivalent.
• Some experience in Customer Service
• Proficiency in typing, experience with computer use, familiarity of Excel and Word

Physical activity involved:

• Some walking and climbing stairs
• Extensive periods of sitting and using a computer

Go to Team Positions (TFTP)  |  Go to Training Modules (TFTM)
Go to Trinity Operating Procedures (TOPs)  |  Go to Trinity Forge Home

Documents are controlled only when viewed on-line in the original English -- printed copies or translations are not controlled documents  

© 2008 Trinity Forge, Inc.,  +1 817-473-1515