Go to Trinity Forge Home

Trinity Forge Team Position
TFTP-SAST: Customer Service Rep

REV: 02-21-02

Coaches: Customer Service Manager, VP-Sales

Team member's role and responsibilities:

• Inform customers and prospects calling in on the status of their orders and inquiries.
• Provide customer service and inside sales support.
• Enter orders in the computer.
• Perform mailing list activities.
• Ensure customer related information flows per Trinity Operating Procedures.
• Enter all customer's purchase orders.
• Maintain and update Customer Information.
• Enter raw material certifications into computer system.  Assign heat codes to raw material as required.

Rookie requirements:

• High school graduate.
• Proficient typing skills.
• Windows based computer skills to include Excel and Word.
• Good phone manners and good knowledge of English.

Physical activity involved:

• Extensive sitting using a PC and phone.
• Some walking and climbing stairs.

Go to Team Positions (TFTP)  |  Go to Training Modules (TFTM)
Go to Trinity Operating Procedures (TOPs)  |  Go to Trinity Forge Home

Documents are controlled only when viewed on-line in the original English -- printed copies or translations are not controlled documents  

© 2008 Trinity Forge, Inc.,  +1 817-473-1515