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Trinity Forge Team Position
TFTP-SAST: Customer Service Rep

REV: 04/20/11

Coaches: VP-Operations

Team member's role and responsibilities:

• Update customers and prospect on the status of their orders and inquiries.
• Provide customer service and inside sales support.
• Enter all customer purchase orders into computer system.
• Ensure customer related information flows per Trinity Operating Procedures.
• Maintain and update customer information in computer system.
• Enter, print and submit quotations to customers and prospects.
• Enter raw material certifications into computer system. 
  
• Assign heat codes to raw material as required.
  

Rookie requirements:

• High school graduate.
• Proficient typing skills.
• Windows based computer skills to include Excel and Word.
• Detail oriented.
  
• Excellent written and communication skills.
• Complete training module FSAT.

Physical activity involved:

• Extensive sitting using a PC and phone.
• Some walking and climbing stairs.

Go to Team Positions (TFTP)  |  Go to Training Modules (TFTM)
Go to Trinity Operating Procedures (TOPs)  |  Go to Trinity Forge Home

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