| STEP |
WHO |
WHEN |
INFO TO USE |
WHAT TO DO |
RESULTS |
| 1 |
Any team member who receives a new customer
specification |
Upon receiving specification |
Customer purchase order, written specification,
verbal or written instructions, print and quote
information |
Gather all information and specifications
together and forward to Customer Service
Representative. |
Specification forwarded to Customer Service
Representative |
| 2 |
Customer Service
Representative |
Upon receipt of specification or information from
team member |
Customer purchase order, written specification,
verbal or written instructions, print and quote
information |
Place all open sales orders on hold (if deem
appropriate); place in Specification Review
Spreadsheet; notify Engineering Assistant of
addition; if it is a new part number, create the Item
Master and notify Engineer* assigned to customer via
e-mail to create Standard Bill of Material, Standard
Router and Spec ID; send copies of documents provided
by customer to Engineering
Assistant. |
Open sales orders placed on hold; Specification
Review Spreadsheet updated; documents
forwarded |
| 3 |
Engineering Assistant |
Receipt of notification of addition to
Specification Review Spreadsheet |
Specification Review
Spreadsheet |
Forward Specification Review Spreadsheet via
e-mail; give copies to the Engineer* assigned to
customer. |
Specification Review Spreadsheet forwarded;
copies to Engineer* assigned to
customer |
| 4 |
Engineer* |
Upon receiving Specification Review Spreadsheet
notification of a new part number or modified
Standard Bill of Material, Standard Router and Spec
ID |
Customer purchase order, customer specification;
Customer Master; BOM, Router and Item Master
Checklist; verbal or written instructions, print and
quote information; |
For existing part numbers, modify or create
any Tooling Item Master, Standard Bill of Material,
Standard Router, Spec ID and review Part Item Master
as required to meet the requirements of the customer;
review using BOM, Router and Item Master Checklist;
for a new part number build the Standard Bill of
Material, Standard Router and Spec ID required;
review using BOM, Router and Item Master Checklist
all specific quality requirements, other than
dimensional, must be noted in the Customer Master and
appropriate router steps in M2M; notify another
Engineer or QA Manager for proofing and
approval after signoff. |
Standard Bill of Material, Standard Router and
Spec ID created or modified per customer
specification; reviewed using BOM, Router and Item
Master Checklist and notice for needed approval
sent |
| 5 |
Engineer or QA Manager |
Upon receiving notification of need for approval of new or modified Standard Bill of Material, Standard Router and/or Spec ID |
Customer purchase order, written specification,
verbal or written instructions, print, quote
information; BOM, Router and Item Master
Checklist |
Check all components created or modified per
BOM, Router and Item Master Checklist. If minor
changes are required make the necessary corrections.
When more extensive modifications are needed, return
to initial Engineer or QA Manager: repeat Step 4.
When components are approved send notification of
approval to initial Engineer or QA Manager and
Customer Service Representative; digitally sign and
date the Item Master and/or Spec ID for new or modified items; update
Specification Review Spreadsheet and forward
to QA
Assistant; forward
BOM, Router and Item Master Checklist to Engineering
Assistant. |
Standard Bill of Material, Standard Router and/or
Spec ID are approved per BOM, Router and Item Master
Checklist; Specification Review Spreadsheet
routed |
| 6 |
QA
Assistant |
Upon receiving notification that Specification
Review Spreadsheet is complete and specification
needs scanned into system |
Specification Review Spreadsheet ; prints;
specifications |
Scan specification (if necessary); place
online in Specification Library; enter complete in
Specification Review Spreadsheet and forward to
Customer Service Representative. If new Specification
notify the Engineer* assigned to customer and QA
Manager via e-mail. |
Specification Review Spreadsheet forwarded to
Customer Service Representative, documents are
scanned; Engineer and QA Manager notified of new
specification |
| 7 |
Engineering Assistant |
Receipt of notification of addition to
Specification Review Spreadsheet |
Specification Review
Spreadsheet |
Forward Specification Review Spreadsheet via
e-mail. |
Specification Review Spreadsheet
forwarded |
| 8 |
Customer Service
Representative |
Upon receiving Specification Review
Spreadsheet |
Specification Review Spreadsheet and Purchase
Order |
Sign off Specification Review Spreadsheet,
forward to Engineering Assistant to close out; remove
Sales Orders from hold status and update due dates;
send through contract review via
TOP-ORDER. |
Specification Review Spreadsheet signed off; sent
for contract review |
| 9 |
Engineering Assistant |
Upon receiving Specification Review
Spreadsheet |
Specification Review
Spreadsheet |
Place a copy of Specification Review Spreadsheet
on line. |
Copy of Specification Review Spreadsheet on
line |
